Danielle van Jaarsveld
AB (Princeton), MS, PhD (Cornell)
Associate Professor, OBHR Division
Sauder School of Business, UBC
Henry Angus 579
Danielle van Jaarsveld is an associate professor in the Organizational Behavior and Human Resources Division of the Sauder School of Business at the University of British Columbia. She received her AB from Princeton University and a MS and PhD from the School of Industrial Relations, Cornell University. She was a co-recipient of the 2005 LERA Best Dissertation Award, and in 2006, became an Early Career Junior Scholar with the Peter Wall Institute of Advanced Studies. She recently received a Citation of Excellence Award from Emerald Management Reviews along with her co-authors, Daniel Skarlicki and David Walker, for their paper titled "Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage."
Danielle is part of the Canadian and Dutch research teams for the Global Call Center Project, and in 2007, completed a study of management practices in Canadian call centres entitled: The Canadian Contact Centre Industry: Strategy, Work Organization & Human Resource Management [pdf] with co-authors Ann C. Frost and David Walker. In addition, she is also a co-researcher for Inter-University Research Centre on Globalization and Work (CRIMT).
Her research interests include customer service, the development of the call center industry in Canada, and the changing nature of work, employment, and productivity in information technology (IT). She has published research in Industrial Relations and Journal of Applied Psychology.